What is the cutoff time for making same-day changes to my order?

Our standard cutoff is 9:00 AM on the day of delivery. Before 7:00 AM, almost any change is possible — menu swaps, headcount adjustments, dietary modifications, even cancellations. Between 7:00 and 9:00 AM, we can handle headcount changes of up to 10 percent, allergen accommodations, and portion adjustments, but menu swaps are no longer feasible because ingredients are already committed to specific dishes. After 9:00 AM, only safety-related changes such as new allergy accommodations are guaranteed. For everything else, the earlier you call, the more options we have.

Can you accommodate a new food allergy reported on the morning of delivery?

Yes — always. Allergy accommodations are the one category of change where we deliberately override our cutoff rules. If a parent calls at 8:30 AM or even 9:15 AM to report a newly diagnosed allergy, we will pull that child's meal from the line and either rebuild it on our dedicated allergen-safe prep station or substitute a confirmed-safe alternative. The child will not receive a meal we cannot verify as safe. We've handled this scenario multiple times across our kindergarten contracts, and our typical turnaround for an allergy-related modification is under 20 minutes.

How do I request a same-day change to a kindergarten meal order?

The fastest channel is a phone call to our operations line, staffed from 6:00 AM to 2:00 PM. For routine changes — adding or removing a meal, noting an absence — you can also text or WhatsApp your daycare coordinator, who relays the change to our team. The critical step is ensuring the change reaches us before 9:00 AM. If a parent mentions a change at 8:30 AM drop-off, the coordinator has a 30-minute window to contact us. Email works for advance notice but is unreliable for same-day requests, as our kitchen team does not monitor inboxes during the production window.

Will I be charged for meals I cancel on the same day?

If you notify us before 9:00 AM, cancelled meals are fully credited toward your next order. After 9:00 AM, meals are already packaged and the food cost has been committed, so no credit is applied for cancellations past that point. For school event orders, the same principle applies to the confirmed headcount: reductions communicated before our cutoff receive credit, while reductions after cutoff do not. We believe in being upfront about this so there are no billing surprises.

What if I need to add more than 5 meals on the same day for a school event?

It depends on timing. Before 7:00 AM, larger additions are straightforward because we still have full ingredient flexibility. Between 7:00 and 9:00 AM, we can often accommodate additions of 6-10 meals from our daily production buffer, though menu options may be limited to what we have surplus ingredients for rather than the full rotation. After 9:00 AM, additions beyond our remaining buffer are not possible because we cannot source and cook additional ingredients within the delivery window. For school events where headcount changes are likely, we recommend building a 10 percent buffer into your initial order — we only charge for meals actually delivered.