Is my school inside your delivery coverage area?

If your school is within the Vancouver School Board (VSB), Richmond SD38, or Burnaby SD41, you're in our Zone 1 or Zone 2 coverage with the most reliable delivery timing. North Vancouver SD44 and West Vancouver SD45 schools fall in Zone 3, and Coquitlam SD43, New Westminster SD40, and select North Surrey SD36 schools are in Zone 4. Contact us with your school's address and we'll confirm your exact zone, drive time, and delivery window within 24 hours.

What is the minimum order size for school lunch delivery?

Minimums vary by zone: 15 meals for Zone 1 (Vancouver proper), 20 meals for Zone 2 (Richmond and Burnaby), 30 meals for Zone 3 (North and West Vancouver), and 40 meals for Zone 4 (Coquitlam, New Westminster, North Surrey). These thresholds reflect the drive time and operational cost of each zone. Most school partnerships exceed these minimums naturally — an elementary school running a daily lunch program typically orders 30-80 meals per delivery day.

How early does the food arrive before the lunch period?

We target arrival 15-30 minutes before your school's posted lunch bell. This window accounts for vehicle unloading, front-office check-in, and meal staging at the distribution point. Our dispatch timing is calibrated to each school's specific bell schedule, so a school with an 11:15 AM lunch gets an earlier dispatch than one with a 12:00 PM lunch. Kindergartens and daycares with earlier meal times are dispatched first each morning.

Do you deliver differently to kindergartens versus elementary or secondary schools?

Yes, every level is handled differently. Kindergarten deliveries use individually labeled containers with pre-opened or easy-open lids, matched to a student roster with dietary flags. Elementary school deliveries are packaged by menu option for quick sorting by staff. Secondary school deliveries use grab-and-go packaging designed for cafeteria-style distribution. Portion sizes, protein content, and textures are all calibrated to the age group.

What happens if traffic or a bridge closure delays my school's delivery?

Our driver notifies dispatch immediately when a delay becomes apparent, and we contact your school's designated point person with an updated arrival time. Drivers switch to alternate routes in real time — Lions Gate to Ironworkers, Highway 1 to Lougheed Highway. If a delay pushes the delivery beyond our temperature or timing guarantee, we inform you and offer cancellation with a full credit. We never charge for a delivery that arrives outside the guaranteed window. Every delay triggers an internal routing review to prevent recurrence.