Can your meal provider prepare completely allergen-free meals?

We prepare meals free of specific allergens upon request — for example, a meal with no peanuts, no tree nuts, and no soy. However, because our commercial kitchen processes all eight priority allergens daily, we cannot guarantee zero trace contamination. Every allergen-restricted meal follows our temporal separation protocol (prepped first on clean surfaces before general production begins), uses dedicated colour-coded equipment stored separately from general kitchen tools, and carries a "may contain" advisory on the label. For children with extreme airborne allergen sensitivity, we recommend discussing your child's specific needs with us directly so we can honestly assess whether our shared-facility environment is appropriate.

How do you handle allergen management for kindergarten meal programs?

We collect a per-child allergen profile before service begins, entered by parents and verified through the daycare coordinator. Each child's restrictions are flagged in our order system and followed through every stage — prep, cooking, assembly, and labeling. Allergen-restricted meals are packed in separately marked containers with the child's identifier and accompanied by a delivery manifest listing all modifications. We run quarterly reviews with each of our five kindergarten partners across Vancouver and notify them proactively whenever any supplier or ingredient change could affect allergen content.

What happens if my child has a reaction to one of your meals?

We take every report seriously and escalate internally within minutes. Our kitchen manager immediately pulls all production records for the flagged meal — ingredient logs, prep station assignments, equipment used, and label verification checkpoints. We trace the full production chain backward and within 24 hours provide the affected family and daycare with a written investigation summary including any corrective actions taken. Every incident, whether confirmed or suspected, triggers a complete review of our allergen management protocols, and any identified gaps are closed before the next production day.

Do you use separate equipment for allergen-free meal preparation?

Yes — we maintain a dedicated set of colour-coded cutting boards, knives, mixing bowls, and utensils used exclusively for allergen-free orders. These items are stored in a marked section of the kitchen and never enter the general equipment rotation. After every use, they go through a complete wash-rinse-sanitize cycle using our three-compartment sink system as required by Vancouver Coastal Health. Our allergen-free prep station is also physically positioned away from wok stations where peanut oil, soy sauce, and shellfish-based sauces are actively used, reducing airborne cross-contact risk during production.

How do I communicate my child's allergies to your meal provider?

Start by declaring all known allergies when enrolling in a meal program — either through your daycare coordinator or directly through our ordering system. Be sure to specify the severity level, as this helps us assess whether our shared-kitchen environment is appropriate for your child's needs. Update us immediately if your child's allergist changes any recommendations — don't wait for the quarterly review cycle. We also encourage parents to read labels on every container when meals arrive and to call us during delivery hours with any questions about specific ingredients, brands, or our "may contain" advisories.